– Back Office Coordinator

Location: Kolkata (Kasba)

Job Summary

We are looking for a Back Office Coordinator to support day-to-day POS (Point of Sale) operations, including installation coordination, service requests, documentation, inventory tracking, and coordination with field teams, customers, and internal departments.

Key Responsibilities
Coordinate POS terminal installation, replacement, activation, and de-installation.
Manage service requests, complaints, and follow-ups with field/service teams.
Maintain accurate records of POS terminals, merchants, installations, and service activities.
Coordinate with customers, field executives, vendors, and internal teams for timely resolution.
Prepare daily/weekly MIS reports and operational dashboards.
Track pending installations, replacements, breakdowns, and service tickets.




Handle documentation, data entry, invoice/supporting document verification, and reconciliation.
Follow up on TAT and escalate delayed cases.
Maintain proper communication and records through Excel, email, and CRM/ERP systems.

Required Skills
0–3 years of experience in back-office/operations coordination
Valuable knowledge of MS Excel, Word, and email communication.
Robust coordination and follow-up skills.
Valuable communication and problem-solving ability.
Ability to manage multiple tasks and maintain accurate records.

Pay: Up to ₹18,000.00 per month

Work Location: In person

📌 Back Office Coordinator Kolkata
🏢 Ultimate Digital Solutions
📍 Kolkata