We are looking for a Client Relations Manager to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services.

In this role, you should be an excellent communicator who s able to grasp customer needs and brainstorm ways to fulfill them. If you also have a background in customer service and knowledge of our industry, we d like to meet you.

Your goal will be to help us safeguard our revenue and retain our customers.

Requirements
Proven experience as a Client Relations Manager or Relationship Manager
Proven track record of meeting and exceeding targets.
Background in customer service; industry knowledge is a plus.
Experience tracking relevant KPIs.
Proficient in MS Office, with working knowledge of CRM platforms.
A customer-oriented attitude
Excellent communication and negotiation skills
Problem-solving aptitude
Ability to work well with a team
BSc/BA in Business Administration, Marketing or a related field

Responsibilities




Build relationships with key employees among customers
Create plans to address clients business needs.
Advise clients on creating profitable processes.
Schedule regular meetings with customers to ensure they are satisfied.
Act as point of contact for complaints and escalate issues as appropriate.
Help sales team up-sell or cross-sell services and products
Ensure both the company and clients adhere to contract terms
Study competition to find current ways to retain customers
Set sales and revenue targets and work diligently to meet them
Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers needs

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Asst Manager Operations & Client Relationship Ernakulam
🏢 GLOBOSOFT
📍 Ernakulam