Key Result Areas

Supporting Actions

Business Growth &
Acquisition
Achieve targets for new CUID creation.
Drive recent customer disbursements as per percentile role benchmarks.
Ensure net growth and tonnage growth in line with branch plan.

Yield &
Profitability Management
Achieve onboarding yield benchmarks
Drive optimal ticket size, renewal mix, and repeat customer engagement.
Ensure cost-effective branch operations.

Portfolio Quality &
Risk Management
Maintain auction-to-book ratio
Ensure strict adherence to LTV, documentation quality, and purity testing protocols.
Resolve spurious and bentex cases within defined timelines

Collections &
Delinquency Management
Deliver resolution for 0–30 DPD bucket.
Monitor overdue accounts and perform timely follow-up.
Support recovery actions as per internal guidelines.

Compliance,



Audit &
Governance
Achieve audit score as defined, ensure closure of audit findings.
Maintain zero-tolerance on operational deviations and regulatory breaches.
Ensure accuracy in process, record keeping, and vault management.

Customer Service &
Branch Experience
Ensure high service quality, rapid turnaround time, and seamless grievance resolution.
Maintain branch hygiene, safety, and security standards.

People Leadership &
Productivity
Lead ABM, Gold Valuer, GLO, and CSE for daily performance.
Conduct coaching, on-the-job training, and reviews.
Ensure manpower productivity as per branch benchmarks

📌 Branch Manager Gold Loans Badarpur Haryana
🏢 Aditya Birla Capital
📍 Haryana