Key Responsibilities
Handle customer queries via phone, email, WhatsApp, and ticketing systems.
Provide timely and accurate resolutions to customer issues.
Log, track, and update customer tickets in the support management system.
Coordinate with technical and implementation teams for issue resolution.
Follow up with customers to ensure complete satisfaction.
Maintain records of customer interactions and resolutions.
Escalate unresolved issues to the concerned department as per SLA guidelines.
Assist customers in understanding and using company products and services.
Prepare daily and weekly support reports.

Required Skills
Excellent verbal and written communication skills.
Solid customer service and relationship management skills.
Basic understanding of software applications and technology.




Ability to troubleshoot and resolve customer concerns effectively.
Proficiency in MS Office (Excel, Word, Outlook).
Ability to work in a rapid-paced setting and manage multiple tasks.

Qualifications
Graduate in any discipline (BCA, B.Sc. IT, BBA, or equivalent preferred).
0–3 years of experience in Customer Support, IT Support, or Client Servicing.
Freshers with excellent communication skills may also apply.

Key Competencies
Customer Focus
Problem Solving
Teamwork
Time Management
Attention to Detail
Professionalism

Pay: ₹8,000.00 - ₹18,000.00 per month

Work Location: In person

📌 Customer Relationship Executive Raipur
🏢 CODEPLAYERS Business System Private
📍 Raipur