CDQA Executive – B2B

Job Title: CDQA Executive

Location: Kalyani Nagar, Pune

Experience: 6 Months – 1 Year

Industry: B2B

We are looking for a detail-oriented and quality-focused CDQA Executive to join our team in Kalyani Nagar, Pune. The ideal candidate should have 6 months to 1 year of experience in a B2B workplace and possess strong communication, analytical, and quality assurance skills.

Key Responsibilities
Conduct quality audits and evaluations of customer interactions, calls, emails, and other communication channels.
Monitor and ensure compliance with company quality standards and processes.
Identify gaps, errors, and areas for improvement in customer interactions.
Prepare quality reports and provide feedback to relevant teams.
Collaborate with internal stakeholders to improve overall service quality.
Maintain accurate records of audits, observations, and corrective actions.




Support process improvement initiatives and quality enhancement programs.

Requirements
6 months to 1 year of experience in CDQA/Quality Assurance within a B2B setting.
Strong attention to detail and analytical skills.
Good verbal and written communication skills.
Proficiency in MS Excel and basic reporting tools.
Ability to work independently and as part of a team.
Problem-solving mindset with a focus on continuous improvement.

Preferred Skills
Experience in customer support quality monitoring.
Knowledge of QA frameworks and audit processes.
Familiarity with CRM systems and reporting tools.

Job Type
Full time
Work from Office

Location Kalyani Nagar, Pune

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Cdqa Kalyani Nagar
🏢 GlobalRise HRM
📍 Kalyani Nagar