Customer Relationship Manager Job Responsibilities
Maintain regular communication with existing clients.
Act as the primary point of contact for clients for all day-to-day requirements.
Understand and record client requirements, queries, and concerns.
Coordinate with the Production, Dispatch, Accounts, and Sales teams to resolve client requirements.
Provide clients with timely updates regarding order status, production, dispatch, and delivery.
Follow up with clients for pending information, documents, approvals, and payments wherever required.
Handle client complaints and ensure timely resolution.
Maintain proper records of client communication, orders, complaints, and follow-ups.
Regularly check with clients regarding their satisfaction with products and services.
Build and maintain solid,



professional relationships with existing clients.
Follow up with inactive clients to understand their requirements and maintain the relationship.
Collect client feedback and share key feedback with management.
Ensure all client requests are properly communicated to the concerned department and closed on time.
Prepare daily/weekly reports on client communication, pending issues, complaints, and resolutions.
Ensure skilled, polite, and prompt communication with all clients.

Main Objective: To ensure excellent client service, timely communication, quick issue resolution, and long-term relationships with existing clients.

📌 Customer Relationship Manager Raipur
🏢 AADITYA EQUIPMENTS
📍 Raipur