Position: Crew Trainer

Location: Hyderabad

Job Summary: As a Crew Trainer, you will be responsible for ensuring the quality onboarding, training, and performance of the Zingbus bus crew. Your primary goal is to create a pleasant and secure working environment for bus crew, and assisting them with any needs they may have during their tenure with Zingbus.

Key Responsibilities:
Crew Onboarding and Training:
Collecting, shortlisting, interviewing, and training the bus crew for Zingbus.
Managing and revising the crew related SOPs and policies
End to End management of Crew NPS.
Crew Performance
Managing and maintaining the Crew Performance as per Zingbus standards.
Making sure there are minimum to zero crew related complaints across all channels.




Looking after Crew Call Quality and Behaviour rating.
Communication and Coordination:
Managing and assigning the trips to Crew post training.
Developing Channels for weekly Crew communications.
Provide regular policy updates to Crew in case of any changes in policy.

Qualifications:
Any Bachelor's degree.
Outstanding communication and interpersonal skills.
Ability to work in a fast-paced, agile setting.
Previous experience in onboarding and training blue collar workforce

📌 Crew Trainer Hyderabad (India)
🏢 zingbus
📍 India