Key Responsibilities
Coordinate with seafarers regarding welfare-related requirements and concerns
Maintain regular communication with crew onboard vessels
Coordinate with Masters, Ship Managers, Ship Owners and internal departments
Follow up on crew requests, grievances, medical/welfare matters and other concerns
Maintain proper records of communications and follow-ups
Handle communication through email, WhatsApp and telephone
Escalate urgent or important matters to senior management
Assist with crew welfare activities and initiatives
Ensure timely closure of crew-related matters
Maintain confidentiality and professional communication
Requirements
Fresher / 0–1 year experience
Minimum qualification- Graduate
Positive command of English, Hindi & Marathi
Positive telephone and email communication skills
Pleasant, confident and presentable personality
Good interpersonal, coordination and follow-up skills
Basic knowledge of MS Office / Excel / Email
Positive attitude and willingness to learn
Ability to communicate politely with seafarers and senior management
Genuine interest in building a career in the Marine & Shipping Industry
Benefits:
Health Insurance
Provident Fund
Chance to learn international shipping & crew management
Career growth opportunities in Crewing, Crew Management, Marine HR & Ship Management