Experience: 3–6 years preferred

We are looking for a Community Manager to improve customer retention, engagement, and loyalty.

Key Responsibilities
Manage Email, WhatsApp, and SMS campaigns.
Create customer segments and lifecycle journeys.
Manage customer journeys like:
Welcome emails
Abandoned cart
Win-back campaigns
Cross-sell & upsell
Product launches
Build and grow customer communities.
Manage VIP and Ambassador programs.
Encourage UGC, reviews, and customer engagement.
Understand customer behaviour and feedback.
Share customer insights and retention reports with the team.

Success Metrics
Repeat purchases
Customer retention
Customer Lifetime Value (CLV)
CRM revenue
Community engagement

Requirements
Experience in CRM and retention marketing.
Positive understanding of customer lifecycle and ecommerce.
Solid communication and analytical skills.
Experience managing customer engagement campaigns.

Pay: ₹40,000.00 - ₹70,000.00 per month

Work Location: In person

📌 Community Manager Shahapur
🏢 CJ KONSULTANTS
📍 Shahapur