Role Overview

We are looking for a Centre Manager – Customer Success Operations to manage the day-to-day operations of Zell Education's centre while ensuring a seamless student experience throughout their learning journey. The role will combine centre operations, customer success, administration, student coordination, MIS reporting, and cross-functional execution to ensure smooth and effective centre functioning.

Key Responsibilities
Manage end-to-end centre operations and ensure the smooth functioning of the office and student centre.
Own the student experience by coordinating student queries, issue resolution, follow-ups, and operational support.
Work closely with Academics, Sales, Finance, and HR to ensure seamless student onboarding and journey management.
Maintain student data, centre MIS, trackers, attendance records, reports,



and operational dashboards with accuracy.
Oversee front office, facilities, housekeeping, seating, security, and overall workplace management.
Coordinate with vendors and service providers for procurement, maintenance, and facility requirements.
Monitor student feedback and identify prospects to improve customer satisfaction and centre experience.
Manage centre events, workshops, meetings, and other student engagement activities.
Supervise support staff and ensure high standards of service and operational excellence.
Share regular MIS and operational reports with leadership and ensure timely execution of key action items.

📌 Centre & Customer Success Manager Mumbai
🏢 Zell Education
📍 Mumbai