Job Description

Purpose

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Drive business growth in the branch through business development activities, including cross selling and managing customer relationships and appropriate customer support thereby ensuring achievement of branch sales targets.

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Key Responsibilities

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· Provide inputs into formulation of a sales plan for the branch in terms of identifying potential clients, highlighting customer requirements and forecasting market trends

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- Monitor sales targets at the branch level on a monthly basis, highlight deviations and initiate corrective action as required
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- Ensure adherence to sales budget at the branch level
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- Identify potential business opportunities from multiple channels and develop a pursuit plan
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- Negotiate and finalize terms with clients in terms of product specifications, payment terms and timelines and obtain approval from the Regional Head – Sales & Marketing
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- Build and maintain relationships with customers in the branch to facilitate deep understanding of their needs and direct swift resolution of any customer queries
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- Ensure specifications of the customer are documented in the relevant formats and forwarded to the concerned department
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- Liaise with the IPC team at the center to ensure execution of orders in line with predefined timelines and criteria
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- Liaise with the customer on a regular basis and ensure changes in order specifications are communicated to the concerned department
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- Drive collections from clients as per contractual agreement
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- Ensure timely dispatch of the goods to the client's site as per the delivery schedule
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· Institutionalize policies / processes to enhance response quality and minimize response time to customer queries and provide the support required by customers

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- Lead establishment of service centers or identify partner agencies to provide quick after sales service to customers
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- Provide technical support to customers on after-sales related issues
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- Ensure all customer complaints are recorded and resolved within predefined timelines
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- Monitor statutory compliance matters and accounts and administration at the branch office.
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- Ensure that all customer interaction activities are properly logged and updated in appropriate systems
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- Liaise with the network of distributors and dealers in the territory and escalate any significant issues to the Regional Head
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- Ensure effective management of all activities related to dealers such as stock booking, raising invoices, making payments etc.
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- Keep abreast with developments in the branch and provide data to the marketing team on potential opportunities for expansion / diversification into recent markets / geographies
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- Ensure a monthly MIS is compiled and dispatched to facilitate and aid in effective management decision making
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- Track inventory of spare parts required for servicing customer requirements on a continuous basis
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· Oversee accounts and administration activities at branch level.

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Ensure timely response to the customer on any queries / issues raised by them during finalization / execution /post execution sales

📌 Sales Team Lead (Coimbatore)
🏢 Bharat Bijlee
📍 Coimbatore