Job Description

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Position: Operations Manager

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Location: Lonavala, Maharashtra

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Experience: 7- 10 Years

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Role Summary:

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We are looking for a hands-on Water Park Manager to lead end-to-end water park operations, ensuring safety, operational excellence, guest satisfaction and team performance . The role requires strong experience in water park/leisure operations, lifeguard management and high-footfall environments.

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Key Responsibilities:

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1. Water Park Operations

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- Manage end-to-end daily operations of slides, attractions, pools and guest facilities, including opening, operating and closing procedures.
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- Monitor attraction utilisation, throughput, queues and waiting times while optimising manpower and operational resources.
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- Develop and continuously improve SOPs, checklists and operating standards, with a robust park-floor management presence.
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2. Guest Experience

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- Deliver a safe, seamless and enjoyable guest experience by monitoring crowd movement, queues and guest pain points.
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- Handle escalated complaints and critical guest situations while driving Guest Satisfaction, NPS and overall experience .
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- Promote a strong service and hospitality culture across the operations team.
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3. Safety & Emergency Management

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- Own guest and employee safety, ensuring strict compliance with water, attraction and operational safety procedures, including effective Lifeguard deployment.
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- Conduct safety inspections, audits,



mock drills and emergency preparedness activities while leading emergency response and incident reporting.
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- Coordinate with Security, Medical and Engineering teams during emergencies and identify and mitigate operational risks.
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4. Team & Lifeguard Management

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- Lead, motivate and develop Lifeguard and Operations teams, including manpower planning based on attendance and operational requirements.
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- Conduct daily briefings, safety talks, training and competency assessments while monitoring attendance, productivity and performance.
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- Build a culture of discipline, accountability, teamwork and safety .
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5. Commercial Performance

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- Support the Park Head in achieving revenue and profitability targets by monitoring attendance, attraction utilisation, ARPU and guest spending.
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- Identify opportunities to improve revenue and operational efficiency while coordinating with F&B;, Retail, Rentals, Ticketing, Sales and Marketing teams.
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6. Engineering, Maintenance & Park Standards

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- Coordinate with Engineering and Maintenance to maximise attraction availability, monitor breakdowns, downtime and restoration timelines, and ensure preventive maintenance.
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- Ensure daily pre-opening inspections and proper maintenance of pumps, filtration systems, water systems and attraction equipment.
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- Ensure attractions operate only when all safety conditions are met and maintain high standards of water quality, hygiene, cleanliness and guest facilities .
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7. MIS & Operational Analytics

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- Prepare and review daily, weekly and monthly MIS covering attendance, attraction utilisation, ride/slide availability, downtime, queues, waiting times, safety incidents, guest complaints, satisfaction, manpower productivity, revenue and ARPU .
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- Analyse data and trends to identify improvement opportunities and enhance operational performance.
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8. Cross-Functional Coordination

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- Work closely with Engineering, Security, Medical, Housekeeping, F&B; and Retail to ensure smooth park operations.
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- Coordinate with Rentals, Ticketing, Sales & Marketing, HR, Training and Finance for effective cross-functional support and operational efficiency.
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Education

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- Graduate in Hotel Management or in any discipline.
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- Hospitality/Recreation Management or related qualification preferred.
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Experience

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- 8–12 years of relevant experience in Water Parks, Amusement/Theme Parks, Resorts, Leisure or Entertainment.
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- 3–5 years in an Assistant Manager/Managerial role.
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- Strong experience in Water Park Operations and Lifeguard Management preferred.
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Feel to reach at [email protected]

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📌 Operations Manager (Pune)
🏢 Imagicaaworld Entertainment
📍 Pune