Customer Service Executive

We are looking for a Customer Service Executive with around 2 years of prior experience to join our team on a full time, in office basis.

Key Responsibilities
Handle customer queries across calls, WhatsApp, email and social media
Assist customers with order status, delivery, exchanges, returns and product-related queries
Coordinate internally with warehouse, logistics and other teams to resolve customer issues
Maintain accurate records of customer conversations and follow-ups
Ensure timely responses and a positive customer experience
Follow up on unresolved queries and take ownership until closure
Assist with basic reports and customer service tracking
Use AI tools such as ChatGPT and other productivity tools for drafting responses, organising information, improving efficiency and supporting day-to-day customer service work

Requirements
Approximately 2 years of experience in customer service / customer support, preferably in e-commerce, retail or a consumer-facing business




Strong written and spoken communication skills
Comfortable handling customers over phone and digital channels
Valuable working knowledge of Excel / Google Sheets and basic computer tools
Familiarity with AI tools and willingness to use them as part of everyday work
Organised, responsible and able to independently follow through on customer issues
Comfortable working full-time, on-site

Salary ₹25,000 – ₹28,000 per month, depending on experience.

We are looking for someone who is proactive, patient with customers and comfortable taking ownership of the complete customer service process.

Pay: ₹23,000.00 - ₹28,000.00 per month

Benefits
Health insurance
Leave encashment
Life insurance
Paid sick time
Provident Fund

Experience:
Customer service: 1 year (Preferred)

Language:
English (Required)

Work Location: Hybrid remote in Gurgaon, Haryana

📌 Customer Service Executive Gurugram
🏢 InWeave
📍 Gurugram