Customer Support Executive Government Inbound Process | Fixed Sunday Off | Government Holidays | Noida

ICCS DigX Ltd. is hiring Customer Support Executives for a secure inbound voice process supporting a government project in Noida.

Why join this process?
Fixed Sunday off—no rotational weekly off
Up to five Sundays off depending on the calendar
Government holidays as applicable to the process
Inbound customer-support role—no outbound sales
Reliable and structured government-support process
Skilled BPO working environment

Job details
Location: Noida, Uttar Pradesh
Process: Government Inbound Voice Process
Monthly salary: 13,500
Experience: Minimum one year
Qualification: Graduate in any discipline
Employment type: Full-time
Weekly off: Fixed Sunday
Joining preference: Immediate joiners

Key responsibilities
Handle incoming customer calls professionally.
Understand customer queries and provide accurate assistance.




Resolve queries according to approved SOPs and process guidelines.
Maintain accurate customer-interaction records.
Escalate unresolved or complex cases to the appropriate team.
Meet defined attendance, productivity, quality and customer-service standards.
Maintain confidentiality and comply with data-security requirements.

Candidate requirements
Graduate in any discipline.
Minimum one year of experience in inbound voice, customer support, customer service, BPO or call-centre operations.
Good Hindi communication and basic English communication skills.
Strong listening and customer-handling ability.
Basic computer and data-entry knowledge.
Willingness to work from the Noida office.
Immediate joiners will be preferred.

📌 Customer Service Executive Noida
🏢 ICCS
📍 Noida