Job Summary The Customer Support Executive is responsible for handling customer enquiries, service-related concerns, feedback, complaints, and follow-ups. The role focuses on maintaining customer satisfaction, timely communication, and robust customer relationships throughout the sales and service journey.

Key Responsibilities
Handle customer enquiries through phone calls
Handle customer complaints and ensure timely resolution.
Conduct
customer satisfaction calls
after service and vehicle delivery.
Collect and record customer feedback, complaints, and suggestions.
Follow up with customers regarding service due dates and periodic maintenance.
Inform customers about service offers, campaigns, and showroom promotions.
Maintain updated customer information in the DMS/CRM system.
Track pending customer complaints and follow up until closure.
Escalate responsible or unresolved complaints to the CRM Manager / Showroom Manager.




Contact customers who have not visited the service centre after receiving service reminders.
Positive Tamil and English communication skills.
Positive telephone etiquette and customer-handling skills.
Basic computer and MS Office knowledge.
Knowledge of DMS/CRM is an advantage.
Positive follow-up and coordination skills.
Problem-solving ability.
Patience and a positive attitude.
Ability to handle difficult customers professionally.

Qualification & Experience
Qualification: Any Degree / Diploma.
Experience: 1–3 years in customer support, CRM, automobile showroom, BPO, or sales/service coordination.
Freshers with valuable communication and customer-handling skills may also be considered.

Pay: ₹9,000.00 - ₹11,000.00 per month

Advantages
Cell phone reimbursement

Work Location: In person

📌 Customer Service Representative Thoothukudi (India)
🏢 PEARL MOTORS
📍 India