Job Role Handle incoming and outgoing customer calls. Understand customer service requirements and complaints. Manage customer inquiries through WhatsApp. Create and update service job records. Coordinate with technicians for customer visits and repairs.
Follow up with customers regarding estimates, repairs, pickups and deliveries. Maintain customer and service data in Excel/CRM. Track pending and completed service jobs. Collect customer feedback after service completion.
Prepare daily service and customer follow-up reports.