About us

Vyom Enterprise is an IT services company working with clients in Australia's renewable energy sector, including XVRYTHNG, a solar CRM and project management platform used by installers, retailers and inspectors, and xTechs Renewables, a Melbourne-based solar and battery installation company.

The role

We're looking for a fresher who learns rapid and figures things out independently. You'll build the video and help-content library for our CRM platform, and handle customer queries and email support. No prior experience in solar or CRM software is required, what matters is that you can pick up a new system quickly and explain it clearly to someone else.

This is a fully remote role open to candidates anywhere in India.

What you'll do
Record and edit short screen-recorded how-to videos for the CRM video library
Write help articles and step-by-step guides to accompany them
Respond to customer queries over email and chat
Keep the support inbox on top of things and follow up on open items
Maintain accurate records and job statuses in the CRM
Assist with documentation, reporting and general coordination as needed

What we're looking for
Strong self-learner, you can be handed a new tool and work it out yourself, without step-by-step hand-holding
Quick grasper,



you pick up processes fast and retain them
Clear, professional written English, you'll be writing to customers daily
Ability to explain technical things simply
Organised and able to juggle several tasks at once
Reliable internet connection and a quiet workspace for remote work
Graduates from any stream welcome, degree field doesn't matter

Nice to have (not essential)
Any exposure to screen recording or basic video editing (Canva, CapCut, Descript, Loom)
Familiarity with a CRM, Google Workspace or spreadsheets Interest in renewable energy or SaaS products

What you get
Full training on our systems, processes and the solar industry
100% remote work
Exposure to an international product and client base
A small team where your work is visible and your ideas get heard
Room to grow into customer success, operations or content roles

How to apply Apply through Indeed with your resume and a short note on why this role interests you. A link to anything you've made, a video, a blog, a college project is a plus but not required.

Pay: ₹11,096.71 - ₹32,760.38 per month

Perks
Versatile schedule
Paid sick time
Work from home

Work Location: Hybrid remote in Vadodara, Gujarat

📌 Customer Support & Crm Content Executive Vadodara (India)
🏢 Vyom Enterprise
📍 India