Customer Support Executive – Chat + Voice

Location: Indore

Process: Chat-Blended

Work Mix: 70% Chat + 30% Voice

Designation: Customer Support Executive

Salary: Up to ₹20,000 per month

Experience: Freshers & Experienced

Qualification: 12th Pass / Undergraduate

Job Summary

We are hiring Customer Support Executives for a chat-blended customer support process. The selected candidates will handle customer interactions through chat and voice, provide appropriate resolutions, and ensure a positive customer experience.

Key Responsibilities
Handle customer queries through chat and voice support.
Manage approximately 70% chat and 30% voice interactions.
Understand customer concerns and provide appropriate solutions.
Maintain professional and effective communication.
Follow process guidelines and quality standards.
Ensure customer satisfaction during every interaction.

Eligibility
Minimum 12th Pass / Undergraduate.
Freshers & Experienced candidates can apply.




Experienced candidates should have minimum 6 months experience in BPO or any Pvt. Ltd. company.
Minimum typing speed of 30 WPM.
Valuable communication skills.
Communication skill level 4+ preferred.
Original 12th Marksheet required at the time of joining.
Background Verification (BGV) will be conducted.

Preferred Candidate Candidates should have valuable communication skills, a decent typing speed, customer-handling ability, and the confidence to work in a chat + voice blended process.

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits
Paid sick time
Paid time off
Provident Fund

Application Question(s):
If you are a fresher then kindly mention that and if you are experienced then mention years of experience.

Location:
Indore, Madhya Pradesh (Indore) (Required)

Work Location: In person

📌 Customer Support Executive Cse Indore
🏢 INDIAN MANPOWER SERVICES
📍 Indore