Role & responsibilities
OEM industry experience
Exposure to Customer Experience, SSI, CSAT, CPTV, complaint management, customer retention, customer journey improvement.
Dealer network management and dealership performance improvement experience.
Solid problem-solving and process improvement orientation.
Experience in training, capability building, audits, or governance mechanisms.
Stakeholder and people management expected for a L4 leadership role.
📌 Dgm Customer Experience For Car's Business Nagpur
🏢 Tata Motors Global Services
📍 Nagpur
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