04 Sep
|
Hourglass It Solutions
|
India
04 Sep
Hourglass It Solutions
India
Key responsibilities include troubleshooting technical or product issues, documenting interactions in CRM systems, and escalating complex problems to specialized teams when necessary. Beyond immediate problem-solving, these executives gather customer feedback to help improve service delivery, maintain detailed records of all contacts, and ensure that all interactions align with the company’s service-level agreements and brand values. Success in this role requires solid communication and problem-solving skills, along with empathy, patience, and the ability to multitask in quick-paced environments.
Candidates typically need a high school diploma or equivalent, proficiency with customer support software, and a deep understanding of the company’s products or services to guide customers effectively.
Pay: ₹18,474.57 - ₹45,855.80 per month
Benefits
Versatile schedule
Paid sick time
Paid time off
Work Location: In person
📌 Customer Support Executive Chennai (India)
🏢 Hourglass It Solutions
📍 India