Job Title: Customer Support Executive – Lifestyle & Consumer Electronics

Location: In-person

Employment Type: Full time, Permanent

Salary: 16,000 – ₹22,000 per month

Joining: Immediate

Role Overview

We are looking for a Customer Support Executive to deliver exceptional after-sales service and customer assistance for lifestyle and consumer electronics products, including audio devices, home appliances, and daily-use gadgets. The role focuses on resolving customer queries, troubleshooting product issues, and ensuring a seamless customer experience across multiple support channels.

Key Responsibilities
Provide customer support via phone, email, chat, and social media channels
Assist customers with product setup, usage guidance, and troubleshooting
Resolve issues related to connectivity, performance, and general product usage
Handle customer queries related to orders, deliveries, returns, and replacements
Manage and update service tickets, CRM systems, and customer interaction logs
Coordinate with internal teams (service centers, logistics, warehouse) for issue resolution
Process warranty claims, returns (RMA), and replacements efficiently
Escalate complex issues to relevant internal teams when required




Ensure adherence to SLAs and maintain quick turnaround times (TAT)
Collect customer feedback and share insights to improve product and service quality

Required Skills
Strong problem-solving and troubleshooting abilities
Basic understanding of consumer electronics and lifestyle products
Familiarity with Bluetooth, Wi-Fi, and other common device connectivity features
Proficiency in MS Excel, CRM tools, and email communication
Excellent verbal and written communication skills
Customer-first attitude with attention to detail

Preferred Skills
Experience in customer support
Prior experience in call centers or customer service roles
Basic technical knowledge of product setup and configuration

What We’re Looking For
A customer-centric qualified who can handle queries with empathy and efficiency
Someone who can simplify technical information for everyday users
A team player who can coordinate across departments to deliver quick resolutions

Pay: ₹16,000.00 - ₹22,000.00 per month

Advantages
Cell phone reimbursement
Commuter assistance
Provident Fund

Work Location: In person

📌 Customer Support Executive – Lifestyle & Consumer Electronics Verna
🏢 Cambium Retail Private
📍 Verna