– Customer Support Executive (Blended Process)

Position: Customer Support Executive – Blended Process

Department: Customer Support / Customer Success

Industry: Healthcare & Nutrition

Location: Mumbai, Maharashtra

Job Summary

We are looking for a Customer Support Executive to manage both voice and non-voice customer interactions. The role involves handling customer queries through calls, emails, WhatsApp, chat, and CRM platforms while ensuring a seamless customer experience. The candidate should have excellent communication skills, problem-solving abilities, and a customer-first approach.

Key Responsibilities
Handle inbound and outbound customer calls professionally.
Respond to customer queries through email, chat, WhatsApp, and social media channels.
Assist customers with product information, order status, subscriptions, appointments, and service-related inquiries.
Resolve customer complaints and escalate complex issues when required.
Follow up with customers to ensure timely resolution and satisfaction.




Maintain accurate records of customer interactions in CRM systems.
Coordinate with Operations, Sales, Nutritionists, and other internal teams.
Support customer retention and relationship management activities.
Meet daily productivity, quality, and customer satisfaction targets.
Ensure compliance with company policies and service standards.

Required Qualifications
Graduate in any discipline.
1–3 years of experience in Customer Support, Customer Service, BPO, or Contact Center operations.
Excellent verbal and written communication skills.
Comfortable handling both voice and non-voice processes.
Basic knowledge of MS Office and CRM tools.
Ability to multitask and work in a quick-paced workplace.

Pay: ₹20,000.00 - ₹25,000.00 per month

Advantages
Health insurance
Life insurance
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Customer Support Executive Mumbai City (India)
🏢 Staffing Arrow
📍 India