We are looking for a Customer Care Executive who will be responsible for handling customer queries, resolving concerns, and ensuring a smooth and positive customer experience. The ideal candidate should have strong communication skills, a customer-first approach, and the ability to handle queries professionally and efficiently.

Key Responsibilities
Handle customer queries and concerns through calls, WhatsApp, and other communication channels.
Understand customer issues and provide accurate and timely resolutions.
Follow up with customers to ensure issues are resolved and maintain a high level of customer satisfaction.
Coordinate with internal teams such as Operations, Sales, Service, and Technical teams to resolve customer concerns.
Maintain accurate records of customer interactions, complaints, and resolutions.
Escalate complex or unresolved issues to the appropriate team or manager.
Provide customers with relevant information regarding products, services, processes, and updates.
Identify recurring customer issues and share feedback with the concerned teams for process improvement.
Ensure skilled and courteous communication with customers at all times.




Meet assigned customer service and response-time targets.

Requirements
0–3 years of experience in customer service, customer support, telecalling, or a similar role.
Freshers with good communication skills are welcome to apply.
Excellent verbal and written communication skills.
Positive listening and problem-solving abilities.
Ability to handle customer complaints calmly and professionally.
Basic proficiency in MS Office / Google Workspace.
Ability to multitask and manage multiple customer queries efficiently.
Customer-oriented attitude with solid interpersonal skills.
Willingness to work in a quick-paced startup environment.

Preferred Skills
Experience using CRM or customer support tools.
Prior experience in the EV, automotive, mobility, or technology sector is a plus.
Fluency in English and Tamil; knowledge of Hindi or other regional languages is an advantage.

Location Kotturpuram, Chennai

Employment Type

Contractual Employment

Experience

0–3 years

Pay: ₹18,000.00 - ₹27,000.00 per month

Work Location: In person

📌 Customer Care Executive Kotturpuram
🏢 NURA ELECTRIC MOBILITY
📍 Kotturpuram