Key Responsibilities
Make outbound calls to candidates and encourage them to complete job applications.
Schedule or reschedule candidates first day of work and share joining details.
Review application forms and ensure all information is accurately completed.
Handle inbound calls and resolve candidate queries efficiently.
Respond to candidate queries via email, chat, or text messages.
Resolve issues through ticketing platforms; knowledge of ServiceNow will be an

advantage.
Deliver a positive and qualified candidate experience.
Maintain a quality score of 90% or above consistently.
Escalate complex issues to the relevant stakeholders when required.
Ensure process controls are followed and documentation is maintained accurately.
Suggest process improvement ideas to reduce time, improve accuracy, and strengthen

controls.
Participate actively in team-building activities.
Ensure confidentiality and security of client and candidate data.
Maintain high levels of customer satisfaction.

📌 Customer Support Specialist Mumbai
🏢 Joulestowatts
📍 Mumbai