We are hiring a Customer Service Executive - Spanish to assist customers with parking charge notices, payment-related queries, and transaction issues through phone, email, and mail.
Key Responsibilities
Handle inbound customer calls professionally and efficiently.
Resolve customer queries related to payments and parking charge notices.
Investigate and resolve transaction discrepancies.
Deliver first-call resolution while maintaining high service standards.
Update customer records and document interactions accurately.
Meet quality and customer satisfaction targets.
Key Skills
Excellent verbal communication in Spanish and English
Robust customer service and problem-solving skills
Experience handling inbound calls
Basic knowledge of Microsoft Office
Qualifications
12 years of Customer Service experience
Proficiency in Spanish and English is a must
Minimum Educational Qualification: HSC (Higher Secondary Certificate) Role & responsibilities
Preferred candidate profile
📌 Customer Support Specialist Spanish Mumbai (India)
🏢 Kohinoor Techno Business Solutions
📍 India
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