Role & responsibilities
Install, configure, maintain, and troubleshoot desktop computers, laptops, and peripherals.
Diagnose and resolve hardware and software-related issues.
Install and configure operating systems, drivers, applications, and required software.
Provide technical support to teachers, staff, and users.
Perform network setup and troubleshooting, including LAN, switches, Wi-Fi, and basic connectivity issues.
Configure and troubleshoot printers, scanners, and other IT peripherals.
Handle printer installation, driver configuration, connectivity issues, and basic hardware troubleshooting.
Identify and resolve network connectivity and IP-related issues.
Perform regular preventive maintenance of computer systems and IT equipment.
Maintain records of IT assets, repairs, replacements, and service activities.
Coordinate with vendors for hardware, networking, printer, and other IT-related support when required.
Follow IT department procedures and ensure timely resolution of user complaints

Preferred candidate profile




Diploma / Graduate in Computer Science, Information Technology, Electronics, or a related field.
Minimum 2 years of relevant experience in desktop support, IT support, or technical support.
Valuable knowledge of Windows operating systems, computer hardware, software installation, and troubleshooting.
Practical knowledge of LAN, networking, IP configuration, switches, Wi-Fi, and basic network troubleshooting.
Positive knowledge of printer installation, configuration, and troubleshooting.
Solid problem-solving and communication skills.
Ability to work independently as well as coordinate with the IT team.
Knowledge of basic network security and IT infrastructure.
Knowledge of TCP/IP, DNS, DHCP, and basic network troubleshooting.
Experience supporting IT infrastructure in schools or educational institutions will be an added advantage.
Good documentation and IT asset management skills.

📌 Desktop Engineer Mumbai
🏢 Gurukul Educational Institutions
📍 Mumbai