Role & responsibilities
Good English communication skill
Solid customer interaction skills. A+ desktop or equivalent skillset
Solid knowledge of windows & MAC operating system environment
Valuable technical skills in solving server related issues
Knowledge of DNS, DHCP, TCP/IP, Networking
Valuable knowledge on MacBook support
Knowledge of WDS (Windows Deployment Service)
Knowledge of Outlook, O365 & exchange
Knowledge of group policy creation and modification
Coordinates with the on-call support provider and other vendors for call closure
Knowledge of ticketing tools (SUMMIT, Remedy, Service Now, etc.)
MCP/Other hardware-related certifications, ITIL Trained
Graduate degree, technical college or equivalent General Shift - 6 Days Working.
📌 Desktop Support Engineer Pune
🏢 Communications Test Design
📍 Pune
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