Summary

We are seeking a Desktop Support Engineer to join our team. The ideal candidate will be responsible for providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

The Desktop Support

Engineer will be tasked with installing, configuring, troubleshooting, and maintaining desktops, laptops, and peripherals.

Roles And Responsibilities
Installation and Configuration of operating systems on laptops & desktops
CCTV installation and troubleshooting
Ticketing tool (Service Request portal) knowledge and functionality
Configuring desktops and laptops in accordance with standardization policies
Troubleshooting software and hardware issues
Installing and configuring various software applications
IMAC submission for device allocation and deallocation
Network troubleshooting and support
Installation and configuration of e-mail clients
User data recovery as applicable
Anti-virus software installation and configuration
Patch management for operating systems




Hardware troubleshooting and vendor coordination

Requirements

Job Requirements
Minimum 2 years of experience as a Desktop Support Engineer or similar role
Proficient in hardware troubleshooting
Experienced in software installation and network troubleshooting
Knowledge of operating system troubleshooting
Familiarity with remote desktop support
Ability to troubleshoot peripheral device issues
Experience in Active Directory management is a plus
Additional skills such as SAP, AutoCAD, CorelDraw, and Adobe Acrobat Writer are advantageous
Knowledge of print queue troubleshooting and configuration
Understanding of IP address configuration and VLAN setup
Ability to work with anti-virus software and system security protocols

If you meet the above requirements and are interested in joining a agile team, please submit your resume for consideration.

📌 Desktop Support Engineer Dehradun
🏢 SHI Solutions India
📍 Dehradun