Manage and oversee the e-business and contact center operations for seamless customer service.
Develop and implement effective strategies to enhance customer engagement and loyalty.
Collaborate with cross-functional teams to resolve customer complaints and issues promptly.
Analyze customer feedback and suggest improvements to products and services.
Monitor and report on key performance indicators to optimize business operations.
Ensure compliance with company policies and procedures in all aspects of e-business and contact center operations.
Recent JDs
📌 E Business & Contact Center Person Mumbai (India)
🏢 Thomas Cook
📍 India
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