Key Responsibilities
Act as the primary point of contact for pet parents visiting the clinic.
Ensure a smooth and positive customer journey from entry to service completion.
Handle face-to-face customer queries, concerns, and service-related complaints professionally.
Guide customers regarding consultations, grooming services, vaccinations, diagnostics, surgeries, pharmacy, and other clinic services.
Coordinate with veterinarians, clinic managers, and front desk teams to ensure timely issue resolution.
Manage customer escalations and ensure effective conflict resolution while maintaining customer satisfaction.
Collect and analyze customer feedback to identify areas of service improvement.
Support clinic operations in maintaining service quality and efficient customer flow.
Maintain records of customer interactions, complaints, and resolutions.
Ensure consistent customer experience standards aligned with Vetic’s service philosophy.

Requirements




Graduate with 1–4 years experience in customer experience, customer service, hospitality, retail operations, healthcare, or client-facing roles.
Solid communication and interpersonal skills in English + Hindi/Regional language.
Excellent problem-solving and conflict management skills.
Ability to handle face-to-face customer interactions in a fast-paced workplace.
Customer-first mindset with solid relationship management skills.
Basic computer knowledge for reporting and operational coordination.

Preferred Profile
Experience in customer experience, hospitality, healthcare operations, retail, or service industry.
Comfortable working around pets (dogs/cats) and interacting with pet parents.
Passion for delivering premium customer service and operational excellence.

📌 Front Office Executive Delhi (India)
🏢 Vetic
📍 India