Job Title: Front Office Executive / Receptionist

Department: Front Office

Location: 3-Star Hotel

Job Summary The Front Office Executive is responsible for creating a positive first impression for hotel guests. The role includes managing check-in and check-out procedures, handling guest inquiries, and providing efficient and courteous service in line with hotel standards.

Key Responsibilities
Welcome guests warmly and assist with check-in and check-out procedures
Handle room reservations, cancellations, and modifications
Respond to guest inquiries, requests, and complaints professionally
Maintain accurate guest records and billing information
Coordinate with housekeeping and other departments regarding room status
Handle cash, card payments, and prepare daily reports
Answer phone calls and manage front desk communications
Ensure lobby and front office areas are clean and presentable
Follow hotel policies, safety,



and security procedures

Requirements & Qualifications
High school diploma or hotel management qualification preferred
Previous experience in a hotel front office is an advantage
Basic computer knowledge and familiarity with hotel software
Positive communication skills in English (additional languages are a plus)
Pleasant personality and skilled appearance
Willingness to work shifts, weekends, and holidays

Skills & Competencies
Excellent customer service skills
Robust communication and interpersonal abilities
Problem-solving skills
Attention to detail and accuracy
Ability to work under pressure

Job Type: Full-time Pay: ₹10,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Front Office Executive / Receptionist Kowdiar
🏢 Thanal by Daya
📍 Kowdiar