Job Description

We are seeking a proactive and technically minded Implementation Engineer to manage the onboarding of current clients and support business-as-usual (BAU) clients by ensuring ongoing data quality and handling Tier 1 technical support for assigned clients.

This client-facing role is based in Bangalore, Indi and sits at the intersection of onboarding, technical troubleshooting, and customer enablement. You ll work cross-functionally with Sales, Customer Success, Engineering, and Product to deliver a seamless implementation experience and long-term client satisfaction.

Key Responsibilities
Lead the onboarding process for recent clients, including project planning, setup, and technical implementation
Support installation and configuration of the BlueOptima platform
Provide Tier 1 technical support to all clients, resolving basic integration issues, platform access/configuration problems, and common data errors
Monitor and manage ongoing client data health, proactively identifying and resolving data collection or integration issues




Ensure a consistent and high-quality onboarding experience across clients, continuously reducing onboarding time and improving system adoption
Train client-side system administrators to independently manage platform operations
Collaborate with Engineering and Product to support the rollout of new features and provide feedback based on client experience Qualifications
4+ years of experience in a technical client-facing role
Strong communication and problem-solving skills
Proven ability to manage multiple projects or clients simultaneously
Detail-oriented and highly organized, with a proactive attitude
Basic Linux skills (e.g. navigating file systems, reviewing logs)
Basic experience with Docker and Kubernetes (e.g. basic commands, basic troubleshooting)
Basic SQL skills (e.g. reading/writing straightforward queries for troubleshooting)
Basic bash scripting skills
Strong time-management skills and ability to thr

📌 Implementation Engineer Bengaluru (India)
🏢 BlueOptima
📍 India