We are looking for an experienced Full Stack ServiceNow ITSM Developer with expertise in Agentic AI to enhance IT Service Management ITSM solutions. This role involves designing developing and automating incident change and request management workflows while integrating AI-driven automation for predictive analytics and decision-making. The ideal candidate should have hands-on experience in ServiceNow development, scripting, AI integration and workflow automation.
Key Responsibilities:
ServiceNow ITSM Development:
Design and configure ITSM workflows business rules UI policies and catalog items within ServiceNow
Develop and maintain Incident, Problem, Change and Request Management solutions
Implement Flow Designer, Client Scripts, Integration Hub and Virtual Agent based solutions
Collaborate with process owners to align ITSM solutions with business needs

Agentic AI Automation Integration:
Implement AI-driven automation to enhance ITSM processes including auto-triaging intelligent change approvals and predictive issue resolution




Leverage Conversational AI and Virtual Agents to streamline user interactions and reduce manual workload
Integrate AI/ML models for risk-based decision-making in Change and Incident Management
Optimize workflows using Agentic AI-based policy compliance and risk evaluation mechanisms

API Data Integrations:
Develop integrations between ServiceNow and third-party AI tools monitoring platforms and enterprise systems using REST/SOAP APIs
Work with data models CMDB relationships and external analytics engines to improve AI-driven insights
Automate data ingestion event correlation and AI-powered resolution workflows
Compliance Security Performance Optimization
Ensure all AI-enabled workflows align with ITIL best practices and enterprise security policies
Implement governance measures for AI-driven decisions ensuring transparency and accountability
Optimize ServiceNow performance data integrity and automation accuracy to

📌 Servicenow Developer Ahmedabad
🏢 ServiceNow
📍 Ahmedabad