A Hub In-Charge is responsible for the overall operation, performance, staff management, and service quality of a hub/branch/warehouse.

Key Responsibilities
Daily Hub Operations
Ensure smooth opening, closing, and day-to-day functioning of the hub.
Monitor inbound and outbound shipments/materials.
Ensure proper sorting, scanning, loading, unloading, and dispatch.
Maintain operational discipline and process compliance.
Team Management
Supervise hub staff, delivery executives, loaders, sorters, and support teams.
Allocate duties and shifts according to workload.
Track attendance, productivity, and performance.
Train employees on processes, safety, and company policies.
Handle team issues, grievances, and disciplinary matters.
Performance & Productivity
Achieve daily/weekly/monthly operational targets.
Monitor KPIs such as shipment turnaround time, productivity, pending shipments, delivery success rate, and error rates.
Identify bottlenecks and take corrective action.
Prepare and share performance reports with management.
Inventory & Asset Management
Ensure accurate stock/inventory records.
Conduct regular physical verification and reconciliation.
Prevent loss, damage, theft, and misplacement.
Maintain hub equipment, scanners, vehicles, and other assets.
Customer Service




Resolve customer complaints and shipment-related issues.
Coordinate with customer support and other departments.
Ensure timely resolution of escalations.
Maintain high service-quality standards.
Safety & Compliance
Ensure compliance with company SOPs and applicable regulations.
Maintain workplace safety and cleanliness.
Report accidents, incidents, losses, or security concerns.
Ensure proper documentation and audit readiness.
Coordination
Coordinate with transport, delivery, warehouse, customer service, finance, HR, and regional teams.
Manage peak-period workload and operational emergencies.
Communicate significant updates and issues to senior management.

Typical KPIs
On-time dispatch/delivery
Shipment processing time
Pending/aging shipments
Delivery success rate
Productivity per employee
Shipment/stock accuracy
Damage/loss percentage
Customer complaints and resolution time
Attendance and manpower utilization
Hub operating cost

In short: The Hub In-Charge is accountable for people + process + inventory/assets + customer service + safety + overall hub performance. Pay: From ₹15,000.00 per month

Work Location: In person

📌 Hub Incharge Malin (India)
🏢 Soham Express Pvt.Ltd
📍 India