To support this effort, we seek a Knowledge Management Specialist to support our service partners in creating, publishing, assessing and maintaining accurate and current knowledge assets detailing service delivery process and procedures.
The Knowledge Management Specialist will be responsible for delivering best-in-class knowledge management practices. The Knowledge Management Specialist will utilize knowledge definitions & standards, disciplined knowledge asset creation & maintenance processes and technology enabled storage and delivery. The Knowledge Management Specialist will also promote and support a continuous learning culture within the GBS+ community.
The Knowledge Management Specialist will partner with Service Delivery Operational Managers and Subject Matter Experts (SMEs) to pro-actively cultivate GBS+ knowledge assets to maintain and/or improve accuracy, consistency, accessibility and usability. She/He will be responsible for updating, gaining approvals, publishing, and managing appropriate access to knowledge assets globally.



This individual will report to the Knowledge Manager.

Main Responsibilities:
Knowledge Strategy & Approach
Understand GBS+ knowledge needs by capability and provide insights to ensure knowledge management governance, processes & tools adequately address those needs
Adopt required systems and tools to effectively deliver best-in-class & consistent knowledge management experience

Knowledge Sharing Culture
Demonstrate and foster behaviors, skills & practices that support a solid learning & knowledge sharing culture
Collaborate with GBS+ Operational Managers and SMEs to promote the knowledge sharing culture

Knowledge Asset Creation & Maintenance
Adopt quality standards, processes and governance to ensure knowledge accuracy & relevancy
Collaborate with function, capability & service delivery subject matter experts (SMEs) to capture, validate, store and publish effective knowledge assets
Implement a cyclical appro

📌 Knowledge Management Specialist Pune (India)
🏢 Nalco Water
📍 India