Build Reliability at Scale.

We’re hiring a SRE Engineer to join our Operations Reliability Engineering (ORE) team—focused on keeping critical systems highly available, scalable, and resilient.

This role goes beyond traditional support. You’ll operate at the intersection of engineering, reliability, and automation, being responsible for the health of distributed systems running on AWS while driving operational excellence.

If you enjoy proactive reliability engineering, and solving production-scale challenges, this role is for you.

What You'll Own

Application Support & Service Operations
Provide L1/L1.5 support for enterprise platforms including Clarity (PPM), Condeco (Workspace Management), and Learning & Development (L&D;) systems
Supervise platform health, service availability, and user experience across supported applications
Act as the first point of contact for incidents, service requests, and user-reported issues
Ensure timely ticket triage, categorization, and routing based on defined SLAs

Incident & Request Management




Respond to and resolve user issues related to:
Access and authentication
Application functionality
Data synchronization
System performance concerns
User account management
Perform initial fix and diagnostics before raising to L2/L3 teams
Handle incidents through to closure while ensuring transparent communication with partners
Maintain ticket quality and compliance with established support processes

Monitoring & Operational Support
Monitor application alerts, dashboards, integrations, and scheduled jobs
Identify service disruptions proactively and initiate appropriate response actions
Validate application availability following deployments, patches, or maintenance activities
Support business users during critical operational periods and planned activities

User Support & Customer Experience
Deliver exceptional customer support through prompt and skilled communication
Guide users through platform feature

📌 Reliability Engineer Hyderabad (India)
🏢 LSEG
📍 India