We are looking for an experienced ServiceNow Business Analyst with robust expertise in Demand Management and ServiceNow SPM/PPM. The candidate will act as a bridge between business stakeholders, Product Owners, developers, and technical teams to manage the end-to-end demand lifecycle.

The role involves gathering and analyzing business requirements, evaluating and prioritizing demands, preparing BRD/BRS documentation, translating business needs into actionable requirements, and ensuring alignment with business strategy and ServiceNow roadmap initiatives.

Key Responsibilities

Demand Management & Business Analysis
Manage the end-to-end Demand Management lifecycle within ServiceNow.
Evaluate business demands based on business value, feasibility, impact, ROI, risks, dependencies, and strategic alignment.
Conduct requirement-gathering sessions, workshops, and stakeholder interviews.
Analyze and document business processes, use cases, functional requirements, and workflows.
Prioritize demands based on business objectives and roadmap alignment.




Decompose complex business requirements into structured, actionable requirements for technical teams.
Translate business and functional requirements into user stories, workflows, and solution requirements.
Collaborate with developers and architects to validate solution feasibility.

Stakeholder & Product Collaboration
Act as the primary liaison between Business Users, Product Owners, and Technical Teams.
Facilitate discussions between business and technical stakeholders to ensure explicit understanding of requirements.
Support product strategy, roadmap planning, and demand prioritization.
Ensure demand intake aligns with enterprise goals and transformation initiatives.
Provide updates on demand status, risks, dependencies, and timelines.

ServiceNow Functional Expertise
Solid understanding of ServiceNow core platform functionality.
Hands-on experience with ServiceNow Demand Management / PPM / SPM.
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📌 Servicenow Business Analyst Bengaluru (India)
🏢 Quess
📍 India