Job DescriptionJob Description

Job Summary

CompuCom is seeking an experienced BMC Helix Platform Engineer to support a client engagement focused on the engineering and enhancement of the BMC Helix platform. This role plays a key part in designing, implementing, enhancing, and integrating Helix capabilities, including automation and AI-driven features.

The ideal candidate is a self-directed, proactive skilled with solid hands-on experience across the BMC Helix ecosystem, capable of working independently, setting priorities, and delivering outcomes with minimal supervision.

Key Responsibilities

Platform Engineering & Enhancements
Design, build, and enhance solutions on the BMC Helix platform (Helix ITSM, Helix Operations Management, Helix Discovery, Helix Digital Workplace, etc.)
Perform customizations, configurations, and extensions aligned with business and operational requirements
Develop, build, and maintain Service Catalog offerings end to end - including catalog design, request models, agile questionnaires, approval chains,



and fulfillment workflows within Helix Digital Workplace / Service Request Management
Lead or contribute to platform upgrades, patches, and performance optimizations
Own the full lifecycle: design, build, integrate, deploy, operate, and optimize BMC Helix solutions
Ensure production stability, performance, scalability, and continuous improvement
Lead root cause analysis (RCA) and implement permanent fixes

Service Catalog Development
Design and develop Service Catalog offerings end to end within Helix Digital Workplace / Service Request Management (SRM)
Build request models, dynamic questionnaires and forms, entitlements, and multi-level approval and fulfillment workflows
Enhance and rationalize the catalog to improve self-service adoption, request accuracy, and fulfillment automation
Integrate catalog requests with downstream fulfillment, automation, and third-party systems

Enterprise Integration & Observa

📌 Bmc Helix Platform Engineer Pune
🏢 CompuCom
📍 Pune