We are Hiring
Customer Support Executives with experience in US Healthcare processes
and ticketing tools (Saber or similar) for a voice-based role. The position involves handling inbound and/or outbound calls with US-based clients while ensuring high-quality service and compliance.

Key Responsibilities
Handle voice interactions with US healthcare customers professionally
Address patient/provider queries related to healthcare services
Use Saber tool or ticketing software to manage and track cases
Maintain accurate records of customer interactions
Ensure adherence to compliance standards such as HIPAA
Meet quality and performance metrics

Eligibility Criteria

Mandatory: Experience in US Healthcare voice process

Mandatory: Experience with Saber tool or any ticketing software

Prior experience in international call centers (US/UK preferred)





Positive understanding of healthcare workflows and compliance (e.g., HIPAA)

Excellent English communication skills

Undergraduate candidates are welcome

Technical Requirements

Personal laptop/PC with Windows 11

Minimum 16 GB RAM

Dual-screen setup (Laptop + 1 external monitor)

High-speed, reliable internet connection

Work Requirements

Comfortable working night shifts (US time zones)

Ability to work independently in a remote setup

Solid attention to detail and problem-solving skills

Additional Information

Long-term contract (3–5 years stability)

Opportunity to build expertise in the US healthcare and ticketing tools domain

📌 Customer Support Executive Mumbai (India)
🏢 Qnect Technologies
📍 India