RAYTEKK, Coimbatore

[ Hiring for Leading Construction Equipment Manufacturer ]

Key Responsibilities
Customer Service Management
Manage end-to-end customer service activities across the assigned territory.
Ensure timely response and closure of customer complaints and service requests.
Monitor machine breakdowns and ensure quick deployment of service engineers/technicians.
Maintain robust relationships with key customers and fleet owners.
Conduct regular customer visits to understand concerns and improve satisfaction.
Handle escalated customer complaints and ensure effective resolution.
Dealer & Service Network Management
Manage and develop authorized dealers and service partners in the assigned region.
Monitor dealer service performance, manpower, infrastructure and technical capability.
Ensure dealers maintain adequate service facilities, tools and equipment.
Conduct regular dealer reviews and service-performance meetings.
Identify gaps in the service network and recommend corrective actions.
Support recruitment,



training and development of dealer service personnel.
Technical & Field Service
Coordinate diagnosis and resolution of technical issues related to construction equipment.
Support field teams in resolving complex mechanical, hydraulic, electrical and engine-related problems.
Coordinate with Technical Support, Engineering, Quality, Manufacturing and R&D; teams for recurring technical issues.
Analyze machine failure trends and recommend corrective and preventive actions.
Ensure proper implementation of service bulletins, technical updates and product improvements.
Warranty Management
Monitor warranty claims and ensure timely processing and closure.
Verify warranty-related failures and ensure compliance with company policies.
Analyze warranty trends and identify recurring product issues.
Coordinate with internal departments for warranty improvement and cost reduction.
Service Performance & MIS
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📌 Customer Service Manager Vijayawada
🏢 Raytekk
📍 Vijayawada