Role & responsibilities
Provide L1/L2 support for IT infrastructure, systems, servers, and end-user settings.
Monitor and troubleshoot Windows/Linux servers, networks, connectivity, and system-related issues.
Support Active Directory, DNS, DHCP, Microsoft 365, and user access management.
Troubleshoot desktop, application, VPN, network, and connectivity issues.
Monitor system health, alerts, and infrastructure performance.
Assist with incident, problem, and change management.
Coordinate with internal IT teams and external vendors for issue resolution.
Maintain infrastructure documentation and technical records.
Follow IT security, access-control, backup, and compliance procedures.

Preferred candidate profile
Windows Server / Linux Administration
Active Directory, DNS & DHCP
TCP/IP, LAN/WAN and VPN
Microsoft 365 / Azure fundamentals
IT troubleshooting and monitoring tools
Basic VMware/Hyper-V knowledge
ITIL / Incident & Change Management knowledge would be an advantage
Positive communication and coordination skill

📌 It Infrastructure Support Engineer Hyderabad
🏢 Sb Hr Consultancy Kolkata
📍 Hyderabad