Role & Responsibilities
Make outbound calls to customers regarding pending/overdue payments.
Follow up with customers and ensure timely collection of outstanding dues.
Explain payment details, due dates, and available payment options to customers.
Handle customer queries and concerns related to pending payments.
Maintain regular follow-ups with customers through calls and other communication channels.
Achieve assigned daily, weekly, and monthly collection targets.
Update customer payment status and call remarks accurately in the system.
Escalate difficult or unresolved cases to the concerned senior/team leader.
Maintain professional communication and follow company policies during customer interactions.
Prepare and share regular collection and follow-up reports.

Preferred Candidate Profile




02 years of experience in collections, telecalling, recovery, or customer service preferred.
Freshers with valuable communication skills can also be considered.
Good verbal communication skills in Hindi and English.
Strong convincing, negotiation, and follow-up skills.
Target-oriented and self-motivated.
Ability to handle customers professionally, including difficult conversations.
Basic computer knowledge and familiarity with MS Excel/CRM will be an advantage.
Positive listening and problem-solving skills.
Should be comfortable working in a target-driven workplace.

📌 Collection Caller Delhi
🏢 Wistful Finance
📍 Delhi