Job Description – Key Account Management (KAM)

\Location:\ Colaba, Mumbai

\Employment Type:\ Full time | Work from Office

\Working Days:\ Monday to Friday

\Shift Timing:\ 10:00 AM – 7:00 PM
About the Role

We are looking for an experienced Key Account Management (KAM)\* to manage and

grow relationships with enterprise clients. The ideal candidate should have \6–8 years

of hands-on experience in Key Account Management\, with a proven track record of

managing strategic accounts, driving client engagement, ensuring customer success,

and identifying business growth opportunities.

This role requires an individual who can build long-term client relationships, collaborate

effectively with cross-functional teams, and serve as a trusted advisor to key

stakeholders. The candidate will play a critical role in ensuring client satisfaction, driving

revenue growth, and strengthening the organization's enterprise presence.
Key Responsibilities
Key Account Management

* Own and manage a portfolio of enterprise accounts, serving as the primary point of





contact.

* Build and maintain strong relationships with CXOs, business heads, and key decision-

makers.

* Conduct regular business reviews to understand client objectives and align services

accordingly.

* Ensure long-term account retention through proactive engagement and strategic

planning.

* Develop account plans and maintain a explicit understanding of each client's business

goals.
Client Success & Relationship Management

* Understand client requirements and coordinate with internal teams to ensure

seamless service delivery.

* Monitor account health and resolve client concerns within defined timelines.

* Drive adoption of products, services, and current initiatives among existing clients.

* Maintain high levels of customer satisfaction and strengthen long-term partnerships.

* Identify risks proactively and implement measures to improve customer experience.
Revenue Gro

📌 Key Account Manager Colaba
🏢 RAPSYS TECHNOLOGIES PTE
📍 Colaba