Job Description – Support Executive

Position: Support Executive

Location: Gurgaon
Department: Customer Support / Operations
Reports To: Support Manager

Job Summary

We are seeking a proactive and technically skilled Support Executive to provide technical assistance and operational support to customers and internal teams. The ideal candidate will be responsible for troubleshooting software and hardware issues, managing database-related queries, coordinating with technical teams, and ensuring timely resolution of customer concerns. The role requires solid analytical skills, technical knowledge, and a customer-centric approach.

Key Responsibilities

Customer & Technical Support
Respond to customer inquiries via phone, email, and other communication channels.
Provide first-level technical support for software, hardware, and network-related issues.
Diagnose and troubleshoot application, system, and database-related problems.
Escalate complex technical issues to the relevant teams and monitor resolution progress.




Follow up with customers to ensure complete issue resolution and satisfaction.

Database & Server Management
Monitor and maintain SQL and MySQL databases.
Perform database backups, restoration, and routine maintenance activities.
Execute database queries and generate reports as required.
Troubleshoot database performance and connectivity issues.
Support the management and maintenance of database servers and application servers.

Operations & Documentation
Record and track support requests, issues, and resolutions.
Maintain technical documentation, service reports, and troubleshooting guides.
Ensure compliance with service standards and response timelines.
Assist in software updates, patches, and system upgrades.

Coordination & Reporting
Collaborate with Development, Operations, and Implementation teams to resolve issues efficiently.
Prepare daily, weekly, and monthly support status reports.
Identify recurring issues and rec

📌 Support Engineer Gurugram
🏢 AmpleTrails
📍 Gurugram