Responsibilities

Key Responsibilities
Monitor production environments and proactively identify service degradation, anomalies, and customer-impacting issues.
Lead incident triage, troubleshooting, and root cause analysis for complex production issues.
Correlate logs, metrics, traces, and telemetry across AWS services to quickly isolate and resolve problems.
Develop automation and operational tooling to improve reliability, efficiency, and operational maturity.
Create and maintain operational runbooks, knowledge articles, and remediation procedures.
Support software deployments, production releases, and change management activities.
Collaborate with Development, QA, Security, and Infrastructure teams to improve platform stability and reliability.
Participate in on-call rotations and critical incident response activities.
Drive continuous improvement initiatives focused on reducing MTTR and improving service availability.

Qualifications

Required Qualifications
3+ years of experience supporting cloud-based production settings.




Robust hands-on experience with AWS services and cloud-native architectures.
Experience troubleshooting distributed applications and customer-facing production incidents.
Solid knowledge of:
AWS CloudWatch Logs Insights, Metrics, Dashboards, and Alarms
Amazon RDS and DynamoDB
Monitoring, observability, and alerting platforms
Incident management and root cause analysis
Proficiency in Python and scripting languages such as Bash and/or PowerShell.
Hands-on experience with AWS CloudFormation, including creating, maintaining, and troubleshooting Infrastructure-as-Code (IaC) templates.
Experience with Jenkins and CI/CD pipeline automation, administration, and troubleshooting.
Experience with Git version control and standard Git workflows, including branching, commits, pull requests, and merges.
Strong analytical, debugging, and problem-solving skills with the ability to independently drive issues from

📌 Engineer Ii, Cloud Operations Hyderabad
🏢 Shure Audio Technologies
📍 Hyderabad