Area of Responsibilities:

Operations Management
Formulate & implement cluster strategy linked with Hub

strategy
Directly accountable for planning and organizing branch

operations
Ensure proper start-up of recent assignments
Manage guard sourcing in terms of scouting, referrals and

walk-ins
Ensure proper deployment, rostering & attendance of guards
Ensure proper supervision, patrolling & review in terms of day

& night checks
Conduct security audits of large assignments periodically
Forecast, procure and distribute uniforms and office

equipment under clearance from the respective Hub Heads
Maintain consistent, complaint free, high quality service levels
Support and facilitate implementation of corporate projects

Business Performance Goal ( Revenue , Collections ,

Margin Improvement )

Revenue Growth
To grow higher than the industry growth by having Get & Grow

and achieve the revenue goals.

Collections
Develop the strategy and plan to ensure achievement of Price

Increase, Collection and Bad Debts.
Gap analysis in invoicing and collections.





Price Increase
Timely communication with customer and related

stakeholders.
Agreement to pay / timely billing with customer
Variance analysis of actual vs budget.
Timely termination of customer in case of non agreement or

delay in decision of price increase.

Bad Debt
Understanding the bad debt reasons and devising the strategy

in recovering the same.
Do the analysis and take the necessary course of action.
Focus on collections and reduce the Gaps

.

Margin Improvement
Understand the contract.
Knowing the gaps in contract and closing the gaps with

customers.
Knowing the payout to employees and authorities.
Reconciliation - correction for gaps between billed & paid.
Asking customers to increase the management fee on various

value addition and solving customer problems.

Client Relationship Management
Strive to understand customers needs and deliver the

right/customize

📌 General Manager Surat
🏢 G4S
📍 Surat