Role & responsibilities

Application Managed Services
Provide functional and application support for IFS Cloud EAM and related utility solutions.
Manage incidents, service requests, problems, and enhancement requests through defined support processes.
Analyze root causes, identify recurring issues, and recommend sustainable solutions.
Support release readiness, regression testing, defect resolution, and production deployments.
Maintain support documentation, knowledge articles, operating procedures, and issue-resolution playbooks.
Collaborate with technical teams on integrations, security, settings, and performance-related issues.

IFS Cloud EAM and Maintenance
Configure and support IFS Cloud EAM capabilities across the asset lifecycle, including asset structures, locations, equipment, work orders, preventive maintenance, inspections, and failure reporting.
Support preventive, corrective, predictive, and condition-based maintenance processes.
Translate utility maintenance requirements into scalable IFS Cloud configurations and process improvements.




Support maintenance planning, work execution, materials coordination, technician reporting, and work-order closure.
Advise clients on asset hierarchy, functional objects, maintenance organizations, work types, priorities, and reporting structures.

Utilities and Field Operations
Support utility-specific processes such as emergency response, outage-related work, inspections, vegetation management, service restoration, and scheduled field maintenance.
Understand the operational needs of field technicians, dispatchers, planners, maintenance supervisors, and asset managers.
Support integration between IFS EAM, PSO, mobile workforce capabilities, GIS, customer systems, and other enterprise applications(SAP and MS Dynamics Navision-for AmeriGas).

Planning & Scheduling Optimization
Configure, support, and troubleshoot IFS PSO processes for resource planning, scheduling, dispatch, and field-serv

📌 Ifs Eam Consultant Bengaluru
🏢 Shell Infotech
📍 Bengaluru