Address user tickets regarding hardware, software and networking
Walk customers through installing applications and computer peripherals
Ask targeted questions to diagnose problems
Guide users with straightforward, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until you resolve an issue
Customize desktop applications to meet user needs
Record technical issues and solutions in logs
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional
Report customer feedback and potential product requests
Help create technical documentation and manuals.
Hardware experience on a Mac machine would be preferred.
Hands-on experience with Windows/Linux/Mac OS environments
Working knowledge of office automation products and computer peripherals,



like printers and scanners.
Working knowledge of Wifi Network Workplace.
Knowledge of network security practices and anti-virus programs.
Ability to perform remote troubleshooting and provide transparent instructions
Excellent problem-solving and multitasking skills
Customer-oriented attitude
BSc in Computer Science or relevant field.

Pay: ₹25,000.00 - ₹32,000.00 per month

Benefits
Health insurance
Paid sick time
Provident Fund

Application Question(s)
Current Location
Current CTC
Expected CTC
Notice Period
How many years of experience do you have in Mac Support?

Work Location: In person

📌 Macbook/desktop Support Engineer Noida
🏢 TO THE NEW Digital
📍 Noida