End User Computing (EUC) Engineer – Technical Service Desk

Job Summary

We are looking for an experienced EUC L2 Support Engineer to provide end-user support for laptops, desktops, peripherals, and enterprise applications. The candidate should have strong troubleshooting skills, experience in endpoint management tools, and ability to handle user calls and incidents efficiently.

Key Responsibilities
Provide L2 support for end-user computing workplace
Handle user calls, tickets, and remote support activities
Troubleshoot hardware, software, OS, and application issues
Analyze system logs and identify root cause of issues

. Configuration of Windows Autopilot
Manage laptops, desktops, printers, and peripherals
Perform software installation, patching, and upgrades
Create, package, publish, and deploy applications using SCCM/Intune
Support domain join, user account issues, and basic Active Directory tasks
Support Microsoft O365 applications (Outlook, Teams, OneDrive, etc.)
Troubleshoot VPN, Wi-Fi, network, and connectivity issues
Perform OS imaging, device provisioning,



and endpoint configuration
Handle laptop theft/loss process including device lock/wipe coordination
Maintain asset inventory and documentation
Ensure SLA compliance and timely issue resolution
Coordinate with L3 teams/vendors for critical incidents

Skills Required
Experience in End User Computing / Desktop Support (L2)
SCCM and Intune knowledge
Windows Autopilot knowledge
Windows Registry
Windows OS troubleshooting skills
Basic Active Directory administration
O365 support experience
Knowledge of VPN, DNS, DHCP, and networking basics
Valuable communication and user handling skills
Ability to work in rotational shifts/support setting

Preferred
ITIL/process knowledge
Experience with ServiceNow/Jira ticketing tools
Good customer handling and coordination skills

Location: DLF IT Park, Porur, Chennai

Work Mode: Work from Office

Working Days: 5 Days a Week

Shift: Rotational Shifts

Cab Facility: Provided

📌 Technical Service Desk Analyst End User Computing Chennai
🏢 Sarbajira Software
📍 Chennai