Key Responsibilities:
Customer Management:
Serve as the main point of contact from booking to handover.
Address inquiries and resolve customer issues, including support for NRI clients
Documentation & Coordination:
Prepare and manage documentation (booking forms, agreements).
Ensure legal compliance with the assistance of the legal team.
Payment & Loan Coordination:
Oversee payment collection and reminders.
Coordinate home loan applications and disbursements with banks.
Customer Handover & Support:
Manage the handover process, address concerns, and ensure satisfaction.
Provide ongoing support post-handover, resolving any issues.
Reporting & Communication:
Maintain records of interactions and payments.
Provide updates and reports to senior management.

Qualifications:
Bachelors degree in Business, Real Estate, or related field.
2+ years of experience in real estate post-sales customer service.
Robust knowledge of real estate documentation and legal requirements.
Excellent communication, organizational, and multitasking skills.
Proficiency in CRM software.

📌 Crm Executive Bengaluru
🏢 Aakruthi Group
📍 Bengaluru